Recently, I wrote about the COE Core Values and started a series going more in-depth, starting with Customer Service, Safety, and Respect. Today, we’re continuing the discussion with our next Core Value of Quality. Quality matters, especially when it comes to the workplace. Quality is all about creating a culture and environment that allows employees to excel, and customers to be satisfied. It is about doing things the right way and delivering the best results. Quality is not something that can be achieved overnight. It requires effort, dedication, and a commitment to excellence. Quality starts with leadership and should permeate throughout the organization. Quality also requires setting expectations, having accountability, and providing feedback from all levels of the organization. It should be seen as a continuous improvement process that is constantly evolving and improving over time. With the right strategies in place, organizations can achieve Quality and create a workplace that is successful, productive, and profitable. This is why Quality is one of our core values at COE. Read on to learn more about the importance of Quality and how you can achieve it in your company.

What is Quality and why is it important?

Quality is all about creating a product or service that meets and exceeds customer expectations. It is about doing things the right way, on time, and with excellence. Quality is about going above and beyond for customers and providing the best value for their money. The Quality of a company’s products and services can make or break a business. When customers are satisfied, they come back and recommend the company to others. When customers are not satisfied, however, they are quick to voice their concerns and warn others to stay away. Quality is also important because it can save money. Investing in Quality controls and processes can help organizations prevent defects and mistakes from happening in the first place. When organizations produce products and services of poor Quality, they have to spend more money on rework, repairs, and replacements. Poor Quality can also lead to a loss of customers and a drop in sales.

Quality initiatives and how to implement them

Organizations can implement Quality initiatives in a variety of ways. They can start by creating a Quality plan that outlines what they want to achieve and how they are going to do it. They can also create Quality policies and procedures to guide employees, hold them accountable and provide them with structure and support. There are many Quality initiatives that organizations can implement, such as training, audits, assessments, tools, and Quality-focused meetings. These initiatives help organizations improve their Quality and meet their goals.

Quality metrics and how to measure success

There are a wide variety of Quality metrics organizations can use to measure their success. Some of these metrics measure customer satisfaction, while others measure defects and mistakes. There are also Quality metrics that look at productivity and efficiency. There are a few key Quality metrics that organizations should focus on. These include the ability to meet delivery dates, the ability to hit production targets, the ability to reduce defects, the ability to reduce rework, the ability to reduce complaints, the ability to reduce variation, and the ability to increase customer satisfaction. When organizations measure their success, they can see how effective their Quality strategies are. They can also see where they can improve, what they are doing right, and what they are doing wrong.

Quality Matters in the Workplace

It's important to understand how and why Quality makes or breaks a business. Without Quality in the workplace, a fundamental element of success is missing. At COE, we're all about doing things the right way - for our customers and for our employees. We strive to hold ourselves accountable and only provide an excellent product and purchase experience. We decided to ask John Townsend, an employee here at COE, what his thoughts are on Quality in the workplace. “Quality is a top goal of my team and mine.. I can say first hand from speaking with all 3 DC’s they truly have COE in their best interest. Not only is it a TOP PRIORITY to take care of our customers but it is imperative that we take care of the executive team all the way down to the customer service. We as a warehouse team have the final presentation to our customers and we strive to make it the best experience possible. We are all provided with an opportunity to better ourselves and be a part of something special here and I personally expect great things from myself and my team. Whether you are a manager or a warehouse employee, we all have a job to complete to provide Quality as it should be provided to everyone.” John is the Director of Warehouse Operations, a key position in ensuring Quality. That's why Quality is one of our Core Values.