Suzanne Smith, our Sales and Merchandising Assistant, was recognized as our most recent COE Warrior! She was awarded this honor due to being a strong mentor and a right-hand to team members, whenever they need assistance. We thank Suzanne for her commitment to the company. Please continue below to see what this honor means to Suzanne.

FUN FACTS ABOUT SUZANNE

I am a lover of all things Disney

What does winning the warrior helmet mean to you?

Everyone loves to be appreciated, and getting acknowledged for good work feels great, especially when it is from your peers

What did you or what do you look for when it comes to choosing the next recipient?

Someone who isn’t afraid to take on any task asked, but also not afraid to speak up when something doesn’t make sense or isn’t working. Someone willing to offer suggestions to make things better.

How has COE helped you to get where you are?

Trust – They trust you to make necessary decisions to benefit the customers and our business. This builds confidence that you can make the right decisions when needed and not have to second guess yourself.

What goals do you want to achieve and how can COE help get you there?

Personal and operational growth. I want to continue to learn. I moved into a new position in the last year so I could learn more of the Sales and Merchandising side of things. I love that we have these types of opportunities

What is your favorite part of our employee engagement programs at COE and why?

That it is Peer-to-Peer. We often get feedback, good or bad, from customers and upper management, but you don’t often hear what your peers think about how you are doing. Sometimes they see more of what goes on in a day then management does

What COE value do you think you’re the strongest in and why?

Strongest – I would say being a team player. I take on whatever task is needed and do it to the best of my ability. I am not perfect in any of the Values but continue to work to do better with each new day.

Katie Dreves, our Marketing Supervisor, is our newest COE Warrior! Craig Rugg, one of our PA Warehouse team members, passed the helmet off to Katie stating that she is reliable and always goes above and beyond. We are blessed with some hard-working team members! You may continue below to read what this honor means to Katie.

Fun facts about yourself!

I love to cook. I love horseback riding – I used to competitively ride. I was born at half time of the Superbowl and I still have the shirt my dad wore the day I was born.

What does winning the warrior helmet mean to you?

Winning the helmet is an honor. It’s great to know that my efforts are recognized, especially by someone that I do not work with on a daily basis.

 What did you or what do you look for when it comes to choosing the next recipient?

When choosing the new Warrior, I wanted to give the helmet to someone that goes above and beyond daily, even when some do not realize how much they really do.

How has COE helped you to get where you are?

COE has given me the ability to grow and learn new skills, giving me the confidence and tools to grow in my position.

 What goals do you want to achieve and how can COE help get you there?

Personal and operational growth.
COE has already helped me achieve so many goals. When I started, I was given the opportunity to have a voice in what the marketing team did. Our team is more of a family than I could ever ask for. We have grown together, and I know I can always lean on them when I just need a sounding board both professionally and personally.

What is your favorite part of our employee engagement programs at COE and why?

I feel like the best part of our employee engagement programs is that they allow us to not only grown into our role but grow our friendships as well. We are able to learn together, but also experience some amazing events and create memories that we would not otherwise have the opportunity to experience.

What are you most excited for when it comes to our Penguin partnership?

When it comes to the Penguins partnership, I am most excited to attend games and events with the Penguins team. It’s always great to talk to their team and get a different perspective on how things are done.

 What COE value do you think you’re the strongest in and why?

I feel like my strongest value is teamwork. I love having someone to bounce ideas off of and get different perspectives that I may not have seen otherwise.

Share some fun facts about yourself!

• I love to cook. When I first got married, we lived with my father in Pittsburgh for a year. It wasn’t until we moved out on our own that my husband learned I could cook.
• I love horseback riding. I used to stay at my cousin’s farm in Maryland every summer where we would competitively ride.
• I was born at half time of the Superbowl and I still have the shirt my dad wore the day I was born – he has not watched football since.
• I am the only person in my immediate family that is not military

Congratulations to our most recent COE Warrior Eric Kennedy, one of our hardworking PA Warehouse team members. Beth Sible passed the helmet off to Eric stating that he is excellent at what he does and she enjoys working with him. Congratulations for this honor Eric! Continue below to see what this recognition means to Eric.

What does winning the warrior helmet mean to you?

It’s nice to be recognized.

What did you or what do you look for when it comes to choosing the next recipient?

Someone who isn’t looking for recognition, but deserves it for their hard work.

How has COE helped you to get where you are?

I learned to take pride in all the things I do.

What goals do you want to achieve and how can COE help get you there?

A comfortable life for my family. COE can help me achieve this goal by continuing to believe in me and giving me a chance to make a better living.

What is your favorite part of our employee engagement programs at COE and why?

Penguin games! Why, do you ask? Because they are Penguin games!

What are you most excited about when it comes to our Penguin partnership?

See the answer above!

What COE value do you think you’re the strongest in and why?

Teamwork – I enjoy getting the job done and helping everyone else get their work done.

Share some fun facts about yourself!

I am a goof, a great dad, husband, and worker!

Bethany Sible, one of our dedicated CS Reps, became our newest COE Warrior. Kacy passed the helmet off to Bethany stating that she is always a team player, willing to help anyone, and is someone who goes above and beyond for the customers. We love that our team members showcase our core values like teamwork and customer service. Continue below to see what this honor and working for COE means to Bethany.

Fun Facts:

I am Italian and do not like marinara sauce at all and my makeup has its own room.

What does winning the warrior helmet mean to you?

Pride in my company and my coworkers and the recognition of putting my heart and soul into my job and this company

What did you or what do you look for when it comes to choosing the next recipient?

Someone who goes above and beyond and willing to assist with anything

How has COE helped you to get where you are?

COE has given me pride in my job and my coworkers, I’ve been in customer service for about 20 years and I have never worked in a better place that has great leadership, starting with JD and all of the management, supervisors and all of my coworkers in each department

What goals do you want to achieve and how can COE help get you there?

I just always want to make sure I do everything I possibly can to help my customers and also bring a little sunshine every day with me into the office

What is your favorite part of our employee engagement programs at COE and why?

I love to see other coworkers get recognition when otherwise would be overlooked and I just love being around everyone I work with.

What are you most excited for when it comes to our Penguin partnership?

I have been a lifelong Penguins fan since I was a child, who loved to watch Darius Kaspartius check everyone into the boards! I am extremely honored to be associated with the Penguins organization who’s always displayed class and all of the core values we as a company display

What COE value do you think you’re the strongest in and why?

Customer Service – I believe it’s necessary to go above and beyond to solve any issues that arise and to leave your customer with the feeling that they are your most important priority

Kacy McClain, one of our CS Reps and Rising Stars, is the newest COE Warrior! Renee Murren passed the helmet off to Kacy stating that she works hard for her department, is willing to help anyone with any task, and always goes the extra mile. Renee also joked that the Warrior Helmet was Kacy’s wedding present. Not a bad present to receive! Congrats on this honor Kacy and congrats on the wedding! Please continue below to see what working for this company means to Kacy.

FUN FACT:

I am a total geek and love Harry Potter & Star Wars. I live for fall, Halloween, and everything spooky. She loves animals and nature

What does winning the warrior helmet mean to you?

It means a lot to feel appreciated, not only by your fellow coworkers but also by the company you work for. It’s a great feeling of honor.

What did you or what do you look for when it comes to choosing the next recipient?

I look for someone who is always willing to go the extra mile to help the customer or a fellow coworker.

How has COE helped you to get where you are?

COE has offered me so many opportunities (i.e. the rising star program) to dive more into the knowledge of the company to grow further and be able to assist everyone as much as I can.

What goals do you want to achieve and how can COE help get you there?

I want to learn everything I can from each department to be able to always help with any need and always bring new ideas to the company.

What is your favorite part of our employee engagement programs at COE and why?

My favorite part pertains to the rising star experience that gives us the opportunity to sit with the different departments. This allows us to get an idea of how things work in varying departments.

What are you most excited about when it comes to our Penguin partnership?

Seeing how we all come together being two separate companies with some of the same passions.

What COE value do you think you’re the strongest in and why?

My strongest value is definitely customer service. I have done it since I was about 16 years old, and have tried my hardest through any and every different scenario to do my best to help everyone I have ever spoken to because sometimes going the extra mile for someone can make their day.

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