Month: April 2020

Nancy Lewis, one of our dedicated Customer Service Representatives was recently honored with the Warrior Helmet. Jack Kramer, our Assistant Facility Manager in Smock, passed the helmet off to Nancy, saying she showcases two of our core values, including customer service and teamwork daily. At COE, we are certainly blessed to have so many hard-working team members that do their best for the customer every single day. Continue reading below to see what Nancy had to say about receiving this honor.

What does winning the warrior helmet mean to you?

I am honored to be chosen by Jack, and it was very unexpected. I just come in and try to do the best I can do for the company and my customers.

What did you or what do you look for when it comes to choosing the next recipient?

I am looking for someone who is a team player and who has the best interest of the company and our customers in mind.

How has COE helped you to get where you are?

COE has helped me get to where I am by putting programs in to place that allow us the chance to grow.

What is your favorite part of our employee engagement programs at COE and why?

All parts of the employee engagement programs are my favorite!

What are you most excited for when it comes to our Penguin partnership?

I love the Penguins so I would say going to the games.

What COE value do you think you’re the strongest in and why?

Customer Service and Teamwork

Jack Kramer, COE

Jack Kramer, our Assistant Facility Manager in PA, became the newest recipient of the Warrior Helmet. He was given the helmet because of his good work and for how much he has stepped up during the COVID-19 crisis. While Jack admitted that he does not seek recognition, and solely comes to work to get the job done right for the customers, we still wanted to showcase him! Continue reading below to see what Jack had to say about receiving this honor and what he loves about working at COE!

What does winning the warrior helmet mean to you?

It means a lot. The fact that it is passed from previous winners makes me proud that I was chosen to be part of this group.

What did you or what do you look for when it comes to choosing the next recipient?

I look for someone who has a can-do attitude, is positive in challenging situations and is customer-focused.

How has COE helped you to get where you are?

COE has made me a more positive person. It’s nice to work for a company that truly cares about its employees and customers. I also feel more driven because of the culture we have here; always looking forward to being at the next level.

What goals do you want to achieve and how can COE help get you there?

I really want to advance with the company, and I have no doubt that COE will provide me with whatever is needed to do so.

What is your favorite part of our employee engagement programs at COE and why?

I like the fact that it makes employees at all levels involved. It shows that COE really cares about its employees and what they think.

What are you most excited for when it comes to our Penguin partnership?

I have been a huge Penguin fan for years, and it is very exciting to work for a company that is associated with the Penguin organization.

What COE value do you think you’re the strongest in and why?

I would say customer service. I do everything I can to make sure that our customers are happy and receiving the product they need when they need it. Sometime you may think a request is impossible, but it rarely is. You just have to think outside the box, and I feel that my team and I do a very good job at this.

John Townsend, the facility manager in PA, recently received the Warrior Helmet from his fellow warehouse team member Steve Krch, who said that John is always there for his team members, will answer any question that arises, and is good under stress. John is one of the COE team members who celebrated 10-years with the company in January, and through those 10-years, he has grown and developed into a strong leader, who is respected by everyone around him. Continue below to read what the Warrior Helmet Honor and working at COE means to John.

What does winning the warrior helmet mean to you?

Winning the warrior helmet means a lot to me. I don’t seek out recognition but it is an honor for someone to nominate me as the warrior helmet winner!

What did you or what do you look for when it comes to choosing the next recipient?

When I choose a warrior helmet recipient, I am looking for dedication to the company; someone who puts the company first regardless of the situation.

How has COE helped you to get where you are?

COE has helped me tremendously in my journey here. I was a regular dock worker, who worked hard with any job given my direction. The company saw the potential in me, and I always keep that in the back of my mind.

What goals do you want to achieve and how can COE help get you there?

My goal is to continue to grow and improve in the company. COE helps anyone who wants to succeed, so there is no doubt with hard work, COE will come through and make my goals become a reality.

What is your favorite part of our employee engagement programs at COE and why?

My favorite part about the employee engagement is bringing everyone together, whether it be once a week or once a day. It’s nice to just step aside for a few minutes and hear some of the ideas and thoughts your peers have.

What are you most excited for when it comes to our Penguin partnership?

I am excited for the Penguin’s engagement as it’s an experience many people will never get. Seeing our employees nominate each other is something I look forward to. I look forward to continuing this process and see how it plays out.