Month: October 2019

Paola Ramirez, one of our Customer Service Reps, was the third Warrior Helmet recipient. She comes in every day ready to work, and is a team member who exemplifies Humble, Hungry and Smart. We sat down with Paola recently, and asked her some questions about receiving the Warrior Helmet, and what the award means to her.


I love to play poker and I play in a tournament once a month. I can be both silly and serious; I will never stop being a kid! I also enjoy smoking cigars. My favorites are Esteban Carreras (Chupa Cabra Hellcat) and Gurkha.

What does winning the Warrior Helmet mean to you?

The Warrior Helmet for me is a bonus, and while some bonuses come as additional compensation in your paycheck, some bonuses are not monetary; a smile from someone you may have helped, or being chosen to wear the Warrior Helmet because of your dedication to the company, is also a bonus. I consider my Sarah, a valued co-worker and also a valued friend, so it means a lot that she thinks high enough of me to offer me this bonus. I am very proud and honored to have received the helmet and kept it proudly for two weeks.

What did you or what do you look for when it comes to choosing the next Warrior Helmet recipient?

When choosing the next recipient, I will look for someone who goes above and beyond in his/her job every day. I will pass the helmet on to someone I feel represents being humble, hungry and smart, and someone who is willing to do the greater good for COE.

How has COE helped you to get where you are?

COE shows a high ability and concern to allow us the freedom to grow, not only professionally, but personally. The books we read as a company shows how much COE cares for us, and helps us all become better in different aspects of our lives. Working for COE makes me believe that there will always be opportunity for growth, as long as we are willing to put in the work and effort required.

What goals do you want to achieve and how can COE help get you there?

I want to be a leader, and one who leads by example. I want to remain humble, hungry and smart; I will never forget where I came from and all the hard work it took me to grow. I am thankful that COE can provide us all with the opportunity to grow and achieve goals.

What is your favorite part of our employee engagement program at COE and why?

My favorite part is the Warrior Helmet, because we get to recognize co-workers for their hard and good work. We have great people at COE, and some of them go without recognition. This is an opportunity to showcase a team member who truly is dedicated every day!

What are you most excited for when it come to our Penguin Partnership?

The Penguin Partnership excites me because it is monumental, and I get to be a part of it. I don’t only want growth for myself, but I want growth for the company and for my co-workers. The Penguin Partnership exemplifies growth, and I am thrilled to be a part of this opportunity.

Other than the obvious Customer Service value, what other COE values do you think you’re the strongest in and why?

Teamwork, because helping others is a quality I have; I love to help people as much as possible and do what it takes to get the job done together. Respect, because I will always treat people how I would want to be treated, no matter what. I believe there is never a reason to disrespect anyone; you have to be the bigger person always and lead by example. Transparent, because I will always find a way to communicate with people, keeping in mind that we are all different and have different points of view.

I feel the greatest tool that COE has given me is an opportunity. I started out as a receptionist almost 5 years ago. My manager at the time saw something in me that honestly I never saw in myself. Because of that, I was given the opportunity to take on different tasks in all aspects of accounting. It wasn’t until then, that I learned that I would best serve the company as an AR Collector, and at that point, I took it and ran with it. Here I am, almost 5 years later, sitting in my office as the AR Manager. I feel successful and I feel content.

And while my role hasn’t really changed, I am excited to continue to teach and guide the members of my team. Each day is a new experience with them. Each day is another day to learn and grow.

What I have learned over the years with the company is that our opinion matters and our opinions are valued. We are treated as equals and as a team; we are family.

The company recognizes who works by the core values that are instilled in us at COE, by implementing employee engagement programs, such as the newest one, with the Pittsburgh Penguins. These programs open employees up to several new opportunities from different areas of learning to experiences that may never have been received before. They give team members something to strive for, which is a win for all those involved.

I think my greatest strength taken from the core values is Teamwork. Even though I now have a management title, that does not mean that I am any different from any one else. It is important to me that my co-workers know, that if they need help with anything, or guidance on how to do something, that they can always depend on me to help in any way I can. We are not operating as separate departments; we are one united team, sharing and growing in five common values.

In closing, I really don’t have a specific goal for myself, but my goal for the department is to continue to drive down AR balances and to have all accounts stay within the terms of their account.

Fun facts: I have an obsessive addiction to the paranormal, spooky things and all-around creepy stuff, so obsessed that I want to retire to Salem, Mass to live amongst where the witches were back in 1693. Halloween is my favorite holiday and I absolutely adore black cats